About the FRC Making complaints or referrals to the FRC

Making complaints or referrals to the FRC

We receive complaints from members of the public, customers, investors and other interested parties, and you can find out more about the types of complaints we can review and how we investigate them below.
 
You can also use our online form to submit your complaint or referral.
 
If you ask for your concern to be treated in confidence, the FRC will seek to protect your identity from the organisation you are reporting and, where possible, only disclose your identity with your consent.
 

Referrals from the public and investors can be an important source of information for the FRC.  If you think your complaint falls within our remit, or you would like to complain about how we performed our role, please fill in our complaints form.
 
We will tell you if your complaint is something that we can look into or we will guide you to an alternative body if appropriate.
 
Before submitting your complaint, please click on each link for more information on whether we can review your concerns:

The UK’s regulatory framework is complex involving many organisations with different responsibilities.
 
Read the list of other organisations which may be able to help
 
If your complaint relates to a personal dispute regarding a financial product, provided by a company regulated by the Financial Conduct Authority, it may be more appropriate for your complaint to be dealt with by a body such as the Financial Ombudsman Service.  More details about the work they do can be found here.

If you don’t know if the FRC can deal with your complaint, you can email us at complaints@frc.org.uk and if we are able to look into it, we will ask you to complete our complaints form.

Generally the FRC is not the appropriate agency to investigate allegations of money laundering, bribery and corruption. If your complaint involves allegations of money laundering, bribery and corruption, there might be other agencies that are better placed with expertise and jurisdiction to investigate your concerns. Please consider whether the following agencies are more appropriate to contact: 

​Please note, we are not responsible for the content of external sites and it is the discretion of these agencies on what matters they choose to investigate.

By filling in our complaints form.

We will contact you within 5 working days to tell you if your complaint can or should be reviewed by the FRC.  If not, we will explain why.

Dealing with unreasonable, persistent or repetitive complaints can place strain on our resources, therefore, we have a policy here and may limit or stop communicating with complainants we consider to be unreasonable, persistent, repetitive or vexatious.