If our Case Examiner decides not to take further action we will explain why within 6 weeks.
If we think that your complaint should be referred to another regulator, we will tell you.
If we look into your concerns, you will be advised that further enquiries are being undertaken, however, you will not be given any updates or outcome. This is to ensure fairness and ensure due process.
Our publication policy explains when we publish information. If you write to us asking for updates outside of publications we will not be able to give you any further information.
You can subscribe here for updates about our Enforcement activity.
We do publish information in our Annual Report and accounts, and Annual Enforcement Review about Enforcement and Constructive Engagement activity which you can find here.