How do I make a complaint about the way a professional accountancy or actuarial body has handled a complaint about their member?
You should first pursue the matter with the relevant body, most of which also have a system of independent review or other process to consider the way they have handled a complaint. If you are not satisfied with the application of the process you can draw your concerns to the attention of the FRC’s Professional Oversight team.
Please submit all relevant documentation and correspondence to us setting out the details of your complaint. We may be unable to respond to your complaint if you do not provide to us information which we have reasonably requested.
Unless you explicitly state that you do not want the details of your complaint shared with the relevant professional body, we will normally notify them of the details of any complaint we receive so that we can investigate it fully.
All complaints about professional bodies should be submitted in writing to:
FRC - Professional Oversight Team
125 London Wall
Alternatively you can email your complaint to firstname.lastname@example.org. Please ensure to include your contact address.