We will contact you within 5 working days to tell you if your complaint can or should be reviewed by the FRC. If not, we will explain why.
If it is something we can look into, it will be passed to our Professional Oversight Team who will acknowledge your complaint in 5 working days after it has been passed to them and may ask for further information. The Team will review your complaint and aim to send a full response within 6 weeks of confirming the details of your complaint.
If for any reason they are unable to respond within this time they will (i) let you know, and (ii) provide updates at periodic intervals.