About the FRC Make a Complaint

Make a Complaint

On 17 June 2016, the FRC became the 'competent authority' for audit in the UK under new legislation which came into force following the EU Audit Regulation and Directive.

The role of the FRC

Alongside its other standard-setting functions, the FRC undertakes monitoring, oversight, investigative and disciplinary roles as follows:

  • responsibility as Competent Authority for Audit Regulation, including monitoring and enforcement in relation to audits of Public Interest Entities and other Retained Matters, delegating permitted regulatory tasks to the professional bodies and oversight of the system as a whole.

  • monitoring the quality of accounts published by public companies;

  • monitoring and reporting publicly on audit quality;

  • overseeing as and to the extent agreed by the accountancy and actuarial professional bodies, the regulatory activities of those bodies;

  • operating independent disciplinary arrangements for public interest cases involving accountants and actuaries.

We undertake these functions to ensure confidence in the integrity and conduct of professional accountants and actuaries, the quality of corporate reporting and the quality of auditing in the UK, and to support the FRC’s mission of promoting high quality corporate governance and reporting to foster investment. Evidence available outside the FRC may be relevant to our work and where you have such information we welcome you providing that information to us either through an informal enquiry or a formal complaint.
 
There are a number of different ways in which a complaint that you may have could fall within the FRC’s remit. However, the regulatory framework is complex and involves many organisations with relevant but different responsibilities in the same areas. In many cases there may be another regulator or organisation that would be the appropriate body to deal with your complaint. This page will provide assistance as to whether to make a complaint to the FRC or to another party.
 
If you are unsure as to whether your complaint falls within the remit of the FRC, please use the contact details below to submit an enquiry. Whether you make an informal enquiry or a more formal complaint, a member of staff from the FRC will inform you whether it is a matter which the FRC can consider, and in what way, or will guide you as to the appropriate body to which to direct your complaint. We will endeavour to let you know the outcome of any action taken by the FRC as a result of your complaint, however there may be legal restrictions to the amount of information which we can disclose to you. 

If you wish to contact the FRC about an enquiry or a complaint:

  • email oversight@frc.org.uk

  • write to Financial Reporting Council, 8th Floor, 125 London Wall, London EC2Y 5AS

  • phone 020 7492 2335

Other organisations that may be able to help

Read the list of other organisations which may be able to assist with your complaint.

The FRC is committed to looking at complaints in a holistic manner, and therefore any information which you provide may be shared between different teams responsible for oversight, investigation and enforcement of discipline within the Conduct division.

If you are not satisfied with how we have responded to your complaint:

You can ask for an external review of our response by the FRC’s Independent Complaints Reviewer (ICR) by emailing complaints@frc.org.uk.

Such requests must be made within one month of the FRC response which is the subject of your request and must relate to a complaint which has been pursued through the FRC’s internal complaints procedure. 

The ICR is an external appointee, whose role is to review the way complaints have been handled by the FRC. Matters that the ICR will consider include: poor service delivery (including failure to follow published policies or comply with appropriate standards in respect of speed and accuracy); the way the FRC has investigated a complaint; and a decision by the FRC not to investigate a complaint under its internal complaints procedure.

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